Elegant Dry Cleaners london

Overall - The service is good. The staff aren't particularly enthusiastic or keen to help and the shop itself didn't fill me with confidence, but the turnaround on the dry cleaning was quick (2 days) and the suit has been cleaned well. The pricing is also competitive

Warning Warning Warning to everyone of Elegant dry cleaners patrons and customers. I started my own cleaning and property management business some months ago after a life time career in hotels. During the last 18 years as a hotel manager and Operations Director is where I worked with Elegant Dry Cleaners . We never had any major issues with there service during these periods, except for lost items, and a few damaged pieces So when one of my new elite clients required clewho also happens to be a member of one of the worlds most powerful royal families, was out of the country I decided to have all the household bedding cleaned. As so nice and refreshed for their return. So I contacted their collection and delivery person, with whom I had still good relations and communications. And a date was was agreed when he would collect the from me at my clients apartment. He arrived duly at the Ageed day and time driving the normal logoed decaled Elegant Dry Cleaners Deliovery collection van. It wasn’t until I opened the packaging when I was appalled firstly to notice the pillows and duvet is still slightly damp but I was absolutely dumbfounded when I noticed the Double and super king bed toppers were totally ruined as they had been clearly washed and dried in the tumble dryer. I contacted the delivery driver telling him this news and requesting the company insurance Company details. These are promised to me over the next few days they never arrived even though I changed constantly. I also in the meantime off with delivery driver to supply the cost and alternative bed topper and the temperature solution for both beds. So my client was not put out. After contacting the driver one day chasing for answers as to why firstly I have not received what I asked for and why she not to be answering my calls. I was then surprisingly informed that the driver had been rushed into hospital with kidney stones. Every time I then contacted him there were other excuses as to why I have not received the details or alternative temporary bed topper. I can let everybody know these specific toppers were approximately £1300 and £1500 each. It was then I was informed by the driver that they were not cleaned at all by Elegant Dry Cleaners. But we’re actually taken to an alternative obviously lower quality cleaners who had no idea how to deal with such high-end items. I can also formally and legally if I have to state that the elegant delivery and collection gentleman offered me a hand written invoice for the dry cleaning which I’ve never known before. I did not accept the invoice stating it was wrongly priced and not professional For my client. It has now been nearly 3 months and have not heard any more from Elegant Dry Cleaners. I have rang the offices numerous times only to be told that it had nothing to do with them. As well as this I have been emailing The owner and the manager of the business again not receive any response back. My telephone calls I’m not even now been answered so my client had to unusable bed The owner and the manager of the business again not receive any response back. My telephone calls I’m not even now been answered so my client had to unusable bed toppers ruined and elegant Dry Cleaners don’t seem Do you want to look after one of their originally loyal clients potentially losing them many thousands of pounds worth of future business. It is do you want to look after one of their originally loyal clients potentially losing them many thousands of pounds worth of future business. It is my intention to ensure as many people as possible here about this incident and then can decide whether I trust this company with their personal belongings seems they allow their employees to have lower quality treatments done by any backstreet alternative business and allow their drivers to handwrite invoices which you are then asked to pay in cash for And informed they can write anything I wanted on the invoice. Of course I refused this offer. I will leave it up to you all to make up your own mind about This company.

Top notch defo recommend

Competitive prices