Howdens – Harrow london

Helpful staff. Quality of product is very good

Great service. Well stocked branch. I can find the things I need easily.

Excellent service by Zoe the manager and her team I would recommend this branch more than any other in the vicinity the branch is well stocked.

Nice big place but no customer service. The quality of the product wasn't that good. Appliances were mixed range rather than all NEFF appliances. Still waiting for the updated quote.

Quick and painless. John was very helpful and gave us few points.

Very friendly & helpful staff. Reasonable prices. It is a pity they don't install the kitchens as well.

Great place very helpful staff, nothing to much for them definitely a 5 star store

Excellent service

Update 2: last month, about a year after the below, and long after I had given up on any refund, my builder contacted me to tell me Howdens had credited his account with my refund, without any explanation or contact - this after they had denied multiple times anything was due back. Bizarre Update: ‘sharing my review with the depot in question' did not result in anything except a short email from the same salesman washing his hands of the situation and blaming my builder. Strange, since I had no other issues with my builder, who also worked great with all other contractors and suppliers in the 4 months he worked on the house. Think twice before spending 000's of £ at a company that seems to have no escalation process for complaints when things go wrong.... Pros: the kitchen they designed and delivered looks good. Cons: They did not deliver some items - they promised to deliver them later (they didn't). Also, the nature of a large build is that sometimes extra parts have to be ordered during the build and other parts are returned and whilst Howdens were happy to take our money for new items, they have not honoured their promise to credit the returned items back. It has now been over 6 months and they have repeatedly ignored contact from ourselves and our builder and have therefore basically just kept a few hundred £ of our money