Shurgard Self-Storage Greenford london

I needed to store some furniture as I was down sizing where I was staying. Arranging the self storage with Shurguard at Greenford was easy enough and I paid the money. However, when I tried to gain access to the self storage area at about 6.30pm with my van load of furniture I entered my access PIN correctly but the gate refused to open. I tried and tried without success. As their site office was closed I rang the out of hours number. I spoke to a guy who was from a security company and told him I could not access the storage area. He said he would contact Shurguard roaming patrol. He got back to me and said Shurguard would not come out to help as they could not verify who I was!! I had all my Shurguard paperwork, had my access PIN and I had my driving licence but apparently that wasn’t enough?? By now there were 3 other customers trying to get in without success. Two of them said it was a common occurrence for the gate not open. The van I was using was a hire van and I had to get it back by 8pm so as not to incur another £70 charge. Beware of Greenford Shurguard if you want to access it after their site office closes as you might not get access. Shoddy service.

Good storage place, friendly staff. Bit pricey but that's normal around this area

Safe easy access perfect + toilet just behind fence at petrol station 24/7 access with code, light in carpark , all good

Easily accessible great product protection and very competent staff

Really helpful people. We'll set up storage with emphasis on the security of your belongings.

Nice facilities and outstanding customer service. Jerome was extremely helpful. He knew exactly what he was talking about and made the whole thing very easy. I am very grateful for his help.

Polite and friendly. Jerome was smooth and very helpful. I understood everything he explained and I felt good knowing what I got myself into. Handy having extended access and having trolleys.

I'm really happy with the customer service. Reda was very helpful, he set up my account in minutes giving me the best solution at the best price. Highly recommended.

Went there for a 50sq. ft. Unit. The Member of Staff who was there, Jerome, showed me the Unit. When I realised that they had a slope that kind of decreased the volume of the Unit, Jerome went out of his way to offer me a more appropriate Unit. I went from being slightly miffed to being grateful for the time and energy that Jerome spent sorting this out. Thanks Jerome, made the experience professional and courteous!

Very good service. Never been to storage before. I came to buy a box but i also took out a storage unit with the help of assistant manager Jamil. Thank you very much!