Shurgard Self-Storage Ruislip london

I'd bought 10 sturdy boxes from Shurgard Ruislip, but found I needed five more. When I went back into Shurgard Ruislip the only member of staff was giving a customer on the telephone a berating. It was very uncomfortable! I nearly left; especially as I was waiting a while to be served. When the staff member had finished her chastisement she helped me pick out the boxes - after paying I was glad to leave. But she'd sold me the wrong boxes so I had to return the next day only to find that Shurgard will not exchange items, even when they've messed up. I was astounded. I wasn't asking for a refund, just the same boxes I'd already purchased so they stacked neatly. Thankfully I called my bank who refunded my account as I'd paid on my debit card. My bank suggested I speak to Trading Standards, which I did, who step in if a pattern forms. My advice is if you use Shurgard be doubly sure you're buying the correct item. Don't take the supposed expert word. I can't speak about the storage process as I don't need to store my boxes with them, but after my experience & reading some of the horror stories I personally wouldn't use Shurgard.

They've had a serious security issue with their electric main gate which allowed any vehicle into their secure car park. It took them months to fix. They've also had many security issues with doors to the building not working correctly. I have also noted that drivers who do not rent units in the premises are allowed to enter the secure car park unchallenged. Sadly, they're very expensive compared to other Shurgard locations. I would try Shurgard Harrow, they are half the price of Shurgard Ruilsip!

I found transparency as an issue. Being finalising Shugurd, I asked them again and again about all the costs involved but they didn't confirmed about the locker cost. When I reached there, I was told that I need to pay for it extra. I was not very happy with the customer service as they talk to you on phone but dont write notes, which is an issue for the next person who might not know about the issue and in such situation you have to go through the whole conversation again and it is time consuming and totally unprofessional.

Nice and helpful staff! Good storage company

Good storage but fires and theft can happen so always take out the insurance

I was looking for storage and found Shurgard on the search engine, called the number, and was answered by a very helpful operator named Tahir, I do not have to repeat my questions, since he did not respond in a roundabout manner, pleasant voice to boot. Hope they promote him to store manager in one of their branch one of these days. He'll do just great I'd say.

Tahir was unbelievable helpful reassuring and professional. Finding best possible options for us at the last minute. Went above and beyond. And very efficient! Thank you!

Brilliant service and advice provided by Mr Tahir in Ruislip branch. Cheap price for the unit. Lovely people and Best service ever. Highly recommend anyone looking for storage.

Aliza was very helpful and extremely kind to my little girl, made conversation with her and made the experience as a whole very enjoyable. Recommend 10/10

Great quick and affordable service, Talked by phone with Aliza, in few minutes all needs sorted. Easy contract signed. Thanks a lot.