Land Rover West London london

Appalling service. Despite booking a test drive the day before and being told by Lookers head office that "it was in the book and someone will confirm by email" nothing was confirmed. Called the franchise itself at 10.00am next day to find out what was going on and was told, after more time wasted hanging on the phone, "yes we found your name but it's not down for a time. Could you do 2.30pm instead of 1.00pm?" No I couldn't, so they re-entered me for 1.00pm "but your agent might be late". When I got there - no record of my appointment. After another 35 minutes kicking my heels I was given a salesman who took me out on a test drive and didn't open his mouth unless I asked him a question to break the silence. Unbelievable. If this is how they sell you a car heaven help you if you have a problem with it. The place is clearly appallingly managed and too big. Jaguar/Range Rover have lost themselves a very lucrative sale - £75,000 to be exact. Volvo here I come.

I have to change my review from 5 start to 1 star. I am a costumer who has been doing my shopping with this branch over the last 6 years and there used to be a guy called LEO who was the best sale representative and such a shame to Land rover to let him go. The branch clearly missing someone like him as the other sales people are very much just want to sale and also they don't have much of knowledge or their pricing is crazy!!!!!! Shame that such an amazing branch has gone down badly!

Very poor service. Staff not very knowledgeable on what they're selling and reluctant to help you after you've parted with your hard earned money. Communication is probably the biggest problem. No one ever gets back to you when they say they will. Took over three weeks to return a £500 deposit after chasing it up two to three times per week. Had the car a week and it already started going wrong. Again, no communication on the progress of the repair. Had to travel there to see someone only to be told it's not ready can you come back tomorrow. Just a bad overall experience. Not what you expect when you're spending in excess of £50k.

Mathew Gurney the Sales Manager an amazing guy, he is very helpful, experience and very professional with job. Also they have made an amazing showroom and look very very clean. A. K

Won't be buying another Land Rover. Service is awful. Almost impossible to speak to someone other than the receptionist. If you do you'll be told to book in for a service which will take several days at least because they need to drive it to Ascot to do the work ....... really poor. I'll buy an Audi or Volvo next time.

We have been served by Mr. Mo Rajab. He was really helpful and advised professionally. He deserves maximum stars but unfortunately Google only offered 5 stars. Overall best customer service by Mo and the person who helped to fix our insurance.

Service experience in West London has always been good when there, but remote customer service is woeful. I’m my experience they simply just don’t return phone calls or reply to messages through their website. A couple of months ago it took four phone calls, four non replied messages, before I finally got lucky on my fifth call to speak to someone who was able to help. Presently I’ve been waiting for a reply to a question requesting a quote for simple job via their website for approx two weeks. A reply is obviously looking increasingly unlikely. There appears to be a consistent flaw in their ability to respond to their customers and from the point of a customer it’s very frustrating.

Excellent show room! TONY IS BACK!! awesome 1st class service!! Great service by Sam sales rep last year very professional/ Damon managers.. great quality of service! .!. Will continue to use this branch look forwards to upgrade!! :D

My experience with lookers Land Rover was beyond brilliant. Extremely friendly and cooperative representatives. Great, and achievable finance proposals. I was personally taken care by Ms. Skye Payne and she was simply remarkable with her outstanding support to help us find the best fit for us.

Thanks to Richard Carpenter for the great service. He kept me well informed of my order throughout the process and worked efficiently.