Thrifty Car and Van Rental Park Royal london

Worst Experience Ever. Following a car accident, I have received a hire car from Thrifty expecting a nice stress free experience. The new 2020 plate car I received already had 3 wheels curbed and a rear side panel scratched which the person dropping the car off was not aware of. After taking pictures of damage and recording it on their work tablet, I thought at least nothing will come back as my fault. 2 weeks later, car was taken away where again I have informed the person collecting the car about the scratch I have found and the worker states that the picture taken was not very clear. Few days later I received a claim from my insurance stating I have caused damage to the hire vehicle and will be liable, have to pay for repair and my No Claims Bonus will be affected. Having to complain and appeal against the claim I won and the claim ended up being closed. Be careful when using this service. Take Pictures before hand for evidence. Staff on the phone are very rude and not helpful. They do not listen to any problems and will blame everyone but them for any damage.

Customer service was not rude. I would not use them again.

A really great company

Make sure you photograph every bit of detail of the car when you collect, as I was incorrectly charge for a very small scrape on a wheel hub, measuring in milimeters. I had no case of defence, as it wasn't recorded when I collected. This was after spending a good amount of money for a car, which I didn't get. Be also aware that the location states Kensington, but it's out on the A40, nowhere near. I won't be using Thrifty again. Daylight robbery.

Nice and cool staff. Nice cars too ⚡💫