Rhodri Moore

2 months ago

Review

Worst company I have ever dealt with. Please do not use Zircotec. Product quality and customer service is very very poor and their salesman Daryl Butler lied to cover their error. I used Zircotec to coat my motorcycle exhaust system in black. The ceramic coating turned white and flaked off almost immediately in high heat areas such as the headers. Not what you expect after paying over £300. In terms of customer service, I received no contact from Zircotec for two weeks after sending in my exhaust, I had to chase them up at which point the exhaust was shipping tomorrow. What a co-incidence! Despite emailing a complete parts list to them prior to shipping they failed to contact me to let me know that one part had not been found / received. I believe it was thrown out with the packaging but by the time I received my parts back minus the lost part it as too late as the packaging had been disposed of. If they had taken the time to check my parts list against what was received then I believe the problem would not have occurred. After complaining to Daryl Butler he claimed that they used a 'magnetic scanner' to check all packaging received despite stainless steel (and other metals commonly used in exhaust systems) being non magnetic. As my exhaust is out of production I had to purchase an entire replacement (used) system from ebay to get the one link pipe they had lost. No offer of compensation or even an apology was forthcoming. The end result is that I have an exhaust system that looks worse than it did before and I am over £600 poorer. Amusingly the cheap VHT paint I have applied to cover up the white areas has actually lasted quite well in comparison to thee Zircotec coating. In a word AVOID! PS. I see their own employees are leaving reviews...

Paul Timms

8 months ago

Review

on recommendation, I sent some pistol parts for coating, parts came back better than I expected, quick turnaround good communications, great company.

Scott McHattie

a year ago

Review

Terrible. One excuse after the other as to why my parts weren’t done on time. Finally got them back after threatening legal action.

Ivan Cadge

a year ago

Review

Good product but you certainly pay for it

Grace Darling Williamson

6 months ago

Review

Fascinating