Dylan Tucker

a month ago

Review

The reception and office staff have always been pleasant and welcoming to me, my DR is great and takes time to understand what's wrong, and the opening hours are worker friendly. There is also a good sized car park and a pharmacy in the building where the staff are really lovely! The only (but also important) main negative is the waiting time, average 30-40 minutes wait on the phone, and usually 1 hour + wait for GP, although I have waited over 2.5 hours in the past. My tip is to go in rather than call, and always get early morning appointments. If you go in the afternoon/evening then make sure to have a good book or downloaded film/series to enjoy.

Freddo jo

a month ago

Review

First and foremost, Denise in reception I would nick name her "The Rottweiler". She has the ability to tear into you as her nick name suggests. She is normally on duty Mondays and Fridays when it is the most busy and the more desperate you need a good listener/appointment.. The practice manager, Verity, just backs her staff if you make a complaint and blames the new telephone system which seems to be the case over a year ago. Unfortunately, they run circles around you if English is not your first language as a classical fob off. I lost trust in the doctors around 2007 time where they promised to ring me back after they made enquiries but they never did. I wounder what Dr Horden would have thought? Definite one star.

Tee Em

3 months ago

Review

Would give 0 stars if I could. Took me an hour to ring this morning for them to tell me no appointments available for me as my matter is not urgent. If I let the problem develop further it will become a matter of urgency. Lady was no help on the reception and did not refer me to anything of use, just a walk in centre where I sat for hours for them to tell me I need to see a doctor.

Bryony Rossiter

a month ago

Review

Just a awful surgery. From the reception staff to the gp themselves, no real communication, forget to contact you regarding test results. Delay referrals and generally just drop the ball constantly.

Jodie Cuffy

4 months ago

Review

This place has gone so far downhill. Impossible to contact, reception staff are rude. Used to be brilliant and now it’s horrendous.