The Range, York york

Very helpful staff, especially when tills went down. 👍👍

Bought an ex display wardrobe from here and despite calling the furniture department 1 day prior to confirm it would be picked up on Saturday, none of the staff who were present were given any form of communication to let them know where it was and what pieces or even that would be picked up. Despite this the lady working on customer service desk was very understanding and put me at ease with everything. The two people got the pieces and helped fit it in the car, Joe and Martin were very careful handling it and we all struggled but managed to get it in thanks to them! They made sure all the pieces were definitely there and were also friendly and very good with customer communication. All in all very happy with purchase and customer service (on shop floor) however for their sake I feel they could of been better informed from the furniture department.

Pretty decent place where you can get almost anything.

Well laid out, plenty of stock but sometimes difficult to get hold of a member of staff if you have a query

The Range sells just about everything (not white goods). I go for a browse and usually spend between £30-£40. They have a very wide range of cleaning products at excellent prices. Ditto pet food. Even the soda stream gas exchange is cheaper than usual. (Although you can only do this at the service desk at the front of the store- tsk). On my last visit we planned to have lunch. Oh dear. 20 minutes in the queue and only 5 people had been served with another 5 people in front of us, we gave up and bought sandwiches in the supermarket next door. I don't blame the staff I think she was on her own and rising to the challenge but she really needed more support. Even the display cases were emptying with no refills hence we left. The range on a whole is excellent, just won't go back to the cafe.