The Manor Practice brighton

My partner has been awaiting important results for the last 2 months and due to the surgery taking her number down wrong we got given an appointment 3 weeks later(which was yesterday) now due to the surgery still having the wrong number even though it was double checked and confirmed we have another appointment 3 weeks later. It’s taking 2+ months to get blood results for something that was marked as fairly urgent and the reception staff are unable to make anything faster even though it was not our fault. Only been at this surgery for 3 or so months and I’m already dreading what will happen if I need bloods done. The actual doctors when you get to speak to and see them are really good and the quality of direct care is outstanding but the inbetween is lacking and stressful.

Dr Bolton is one of the best , Most polite, modest, kind and professional Doctor in the Manor practice. Even though the practice is so busy, he always take his time to listen to your problem and also take his time to discuss your problems with you. He is always so kind no matter the pressure. U found one of the elderly receptionist very racist. She was always very rude and inpatient with me and my family members.

Sorry, you were wonderful and helpful. Thank you X

get there first and all ways the lastone tobe seen.haha

Brilliant surgery doctors and nurses are excellent

Always brilliant experience, the reception staff are always kind and very helpful. I had. a breast lump and was at the breast clinic in less than a week. Dr Thomas is my gp and is always kind and thorough. He always listens to my concerns etc. Thank you Manor Practice.

Cannot speak highly enough of this practice. Everyone here is very caring and polite .

It’s taken 7 months for the surgery to read a letter from a private clinic and refer me to a specialist. I joined the practice at the start of the year and received no info once I was registered. I still don’t know how the systems work. Reception staff are so incredibly rude when I have called or have gone in. They seem to be irritated by anyone’s existence and put out when I didn’t know how to sign in using the computer. With my anxiety it’s left me feeling extremely unsafe. I’ve been registered with many GP practices and never experienced anything like this.

I receive an excellent service at this practice by reception staff and Dr Hancock. Thank-you.

Didn’t realise they had changed to Adur Partnership and things were now different. I had no information of the changes and when called reception the staff came across rude and abrupt. Poor Service.