St James Health Centre liverpool

The customer service level of reception is appalling. In an empty waiting room you'll be ignored and if you do inquire, you'll be talked over. The doctors were fine though.

You need to call at 8am to get an appointment on the day otherwise you won't get an appointment. Most of the times I was unable to get through and they say I will have to call the following day. I realised that I needed to queue up when they open at 8am and I was given an appointment straightaway with my own GP. Terrible system. It is not easy to see your own GP unless you want to see other locum doctors or nurses which can be booked on Patient Access.

The service is fine but in order to make an appointment you have to call at 8am. This is completely ridiculous to expect of people. And the glass on the counter means you basically have to yell your medical business to the person at the desk and the whole waiting room hears you. It's kind of a mess.

In this day and age, it's difficult to find a reputable health centre. St James Health Centre were extremely helpful with me and certainly went the extra mile to help me with my health problems. Thanks again.

In my opinion, this is the best medical practice in the area. Upon my appointment, I found the medical staff helpful and friendly.

Best GP I've ever been with. Understanding doctors that prescribed me the medication that I needed, that have influenced my life for the better in every way! Thank you St James

The "gate keeper" nurse stops you from talking to a GP and clearly isn't qualified to be making such decisions. It's only a matter of time before a life is lost. [edit] the response from the surgery strongly denies their being a gatekeeper and then explains the role of the nurse as a gatekeeper 😅

Never had the best experience with this doctors. I have been registered with this doctors for many years and never needed to use their services much. However since recently needing a doctors note for work, it took 3 days for them to send it over, and many phone calls from myself asking why i still hadnt received the doctors note yet to provide to my employer. The receptionsist answering calls never seem to sound happy, and never seem to have any good customer service. Also my partner orders his perscription every couple of months for the past 2 years and it is always sent over the the pharmacy late, leaving my partner without tablets for days. I am currently in the process of searching for a new doctors as this one i have never had a pleasant experience with them.

Dr chatwin is very thorough and makes you feel very comfortable talking through your problems .the girls on the phone are friendly and very helpful

Brilliant Service’s from my GP Dr. Nigel and receptionist as well 👍🏼