A shocking display of incompetence. Unless you're walking in, do not expect to get a massage if you
A shocking display of incompetence. Unless you're walking in, do not expect to get a massage if you book ahead. There is nothing worse than incompetence stealing hours of your life and making your day truly stressful... The exact opposite of what I'd imagine anyone wants when trying to find a good massage therapist. It's a shame as one of the therapists (Martha) was very good, but the reception staff seem to be all over the place and unable to do anything correctly. Between trying to buy their products or book therapists, it's just a mess. And they just don't seem fussed as they say it all with a smile. Which is even more infuriating. The reason I'm writing this, and feel so angry, is that I came back to London early specifically to get a treatment, but upon arriving no one seemed to have any idea what was going on, despite the exceptionally clear booking I made. What an entire waste of an afternoon... I am leaving two stars as Martha was great. Shame about the rest.