Edgar Umage

4 months ago

Review

One of the mornings I wanted to book the appointment for my mom and sister as they asked me to help. Afternoon appointment, all clear. Called in, reception did not answer until 8.30, before that it was referring call to 111. Finally during the call I've been told that they can only get appointments in the morning and not afternoon. If I want afternoon appointment, I should go to walk in services. My dad booked appointments today himself, for afternoon and suspected me lying. These scumbags lies about appointment setting on the call! And calls are recorded aren't they? Absolutely disgusting treatment simply because I speak with an accent? Receptionist was a bit racist maybe? Never been so furious in my life. I will take this further, believe me!

Barbara Holmes

a month ago

Review

Not waiting long .very nice staffallways ready to help

Mark Wright

6 months ago

Review

The receptionist staff need some customer service training. I was recently stood in front of the reception desk, with no other patients around. The receptionist was sat immediately in front of me on the computer, I waited patiently for some 60+ seconds before being acknowledged. In that time the receptionist desperately avoided eye contact or even looking at me while she presumably finished her email. I’m sure these staff have to deal with some rubbish from patients, but they’re certainly not helping themselves by being blatantly rude from the outset. I‘m sure if any of the partners of this practice received the same service anywhere else they would be very unhappy. Can you imagine walking into any other business, standing in front of the receptionist and being totally ignored for an entire minute, literally not even a smile or a “I’ll be with you in a moment”? Please provide adequate training for your staff. They are representing your business.

Michael Reeves

9 months ago

Review

Best surgery i've ever been registered with. GP's are understanding about my conditions and go above and beyond to help. Contrary to some of the comments on here i've been referred to specialists with such rare conditions i didnt think was possible. I've always been able to get help very quickly. Receptionships have also been so helpful that they deal with my queries completely, often, saving me an appointment and saving me time and the GP's time for people who need it more. All round brilliant.

Jon Matthews

a year ago

Review

Always had good treatment and respect from all staff. Very friendly, great doctors much better than the practice I used in Rotherham.