RBS liverpool

Some staff great, but the person who dealt with my card getting swallowed initially was horrendous. She's really screwed up my account, sending my new card and pin to different places but the staff the next time didn't seem bothered that it was a member of their staff's fault. 2 weeks later, still no working bank card.

Chronically understaffed and poorly managed, expect to wait "AT LEAST" 30 mins to see a cashier, to wait is a lot longer of a Friday

I think all RBS branches including the Dale Street Branch have closed down. I have been ringing both numbers for half an hour at least and NO ANSWER FROM EITHER BRANCH. What am I expected to do.

Kind and helpful staff

I once lugged six heavy bags of coins to this bank, It was 4.43pm. They wouldn't let me in and I had to take the bags back home. Compassionless.

Only RBS in Liverpool closed on a Tuesday lunchtime, online says open till 4.30. No way of deposting cash into my bank. Terrible.

Went to this bank today advertised on website to be open till 4.30pm on arrival at 2.45pm was completely shut with a note on the door saying they decided to shut at 2pm today which was not updated to your website totally unacceptable wont most of your branches have closed down and those few that have remained open offer no help to there customers

Some staff great, but the person who dealt with my card getting swallowed initially was horrendous. She's really screwed up my account, sending my new card and pin to different places but the staff the next time didn't seem bothered that it was a member of their staff's fault. 2 weeks later, still no working bank card.

Really helpful staff, as the bank wasn't busy Claire took the time to show me all the features of their app. Couldn't ask for better service 5 stars 👍