Oxford Audi oxford

Bought a used A3 from Lisa. She was absolutely excellent making the whole experience easy and stress free. I had spent a frustrating few months having to regularly contact Audi dealers nationwide trying to obtain a specific car. Lisa was superb, not once did I have to call her. I was really pleased to purchase from Audi Oxford. Thank you.

I had a bad experience with Oxford Audi. I am disappointed the following after buying a car in 2018. Clearly the 145 point check was not completed as Bradford Audi completed a health check on my vehicle and reported that the rear jet-washer was blocked, the wipers needed replacing and no indication of when the brake fluid was changed!! Not only this the left Tyre needed replacing at the time of purchasing the car but Paul Davis reset pressure and stated it is not a concern. the indication of low Tyre pressure kept appearing and we had this checked through Bradford Audi and found Tyre needs replacing. Paul Davis would not reply to email as well as no action to further indicate what could be done about this. I had to liaise with Mathew Cripps manager who agreed to have Tyre changed as well as brake fluid only in Oxford. Explained inconvenient with 2 children and travelling from Bradford to Oxford but did not agree for Bradford to complete it. Then in summer period we came to know the back bumper colour is tearing and appears to have slight colour mismatch and then we mentioned colour on bumper to Oxford Audi and there was a young recruit who was unsure. We got no answers. Poor management by sales man and team and seemed as though the staff available were not qualified enough to have explanations for the problems. Overall, its been terrible chasing concerns regarding the car and having work and family commitments in between. Audi dealer was chosen so everything would be safe and reliable. However this has not been the case from Oxford Audi. Having drove the car from Oxford to Bradford with a Tyre needing replacing was not safe. As a customer I have lost the trust in Audi dealer. Don’t recommend to anyone

Months of notice required to get your car in, even more if you need a courtesy car. And so ridiculously expensive (about 40% higher than non audi garage). Courtesy wash is super cursory, almost no point. Almost. Pleasant building and staff. Car seems the same as when I've dropped it off, so who knows.

Nice place, helpful staff, not too pushy.

We brought a Q7 today from a star calledl lisa was a fantastic service throught the buying process highly recomended

Lisa Bray at Marshall Oxford Audi provided outstanding customer service. From the moment I first spoke to Lisa, she listened and answered all my questions, even returning my phone call on her day off! Buying a new car can be an anxious time but Lisa made the whole process stress free. For me she has all the P's ... Polite, Patient, Punctual, Professional ...... PERFECT ! Would highly recommend.

I have had my car serviced by Marshall Oxford Audi over the past five years, and it has been an absolute pleasure to see their customer service go from strength to strength in that time, particularly over the last couple of years. I’d had a fair bit of disappointment with their service during my initial first couple of years, but the service team over the last three years has been wonderful. Special shout out to Laura C in the service team who over the last couple of visits has helped restore my faith in the Audi brand. Her service has been impeccable, she’s extremely professional and diligent, and what I appreciated most is that she kept me updated on the progress of my vehicle repairs throughout the process. Thank you Laura and the service team for your excellent customer service, it’s much appreciated. I sincerely hope other customers get to experience the high level of service I’ve had.

Wonderful service and experience!!! Special thanks to Paul S. who looked after us so well from start to finish.

Just bought this fantastic Python Yellow A1 Vorsprung and had the pleasure of dealing with Mr. Ali Shah. Ali was patient, calm and informative and we reached a great deal for my trade in. After the deal Ali kept in touch with regular updates via phone and email and nothing was too much trouble. I'm very happy with my car, (it's my second Audi) and the experience and would happily recommend Mr. Shah and Audi Oxford if you're looking for a great deal on a fabulous AUDI!

Ali Shah is the man to talk to at Marshall. He made the process smooth and easy. Thank you so much.