Tom Baker

2 weeks ago

Review

Reading some of these reviews I’m genuinely shocked and disappointed that they are so scathing. I can only speak from my experience and having been with the practice for over 35 years including the move to Manor Road I can only praise them. Receptionists usually get a bad press because they do have to prioritise emergency appointments and it’s a thankless task. They have always been courteous to me and I’ve always been accommodated when needed to be. Online appointment booking for non urgent appointments are really useful. The nurses and Doctors are superb. In particular I find Dr Joshi to be a sympathetic and extremely obliging person, nothing is too much trouble. I can’t fault the OSS at all

Luke Pring

in the last week

Review

They don't listen to a thing they are told. Wasted 3 afternoons off work to get a prescription from them, to then find out they given me a 3rd of what I requested.

Kim G

in the last week

Review

After being registered here for over 30 years I can't fault them. They have always looked after myself and family with care and compassion. Even had a doc do a unscheduled house call out of the blue, just to check I was ok after several bad asthma attacks. Routine non urgent appointments can take up to 2 or 3 weeks due to people wanting appointmrnts for silly things. Always had a same day appointment for emergencies and find the receptionists helpfull and caring. They have a lot to put up with considering they have to deal with rude people demanding appointments for silly things when you can pop to a phamacy and see someone who is highly trained, who if they think it's needed, will reccomened you see your GP. Don't blame the surgery for lack of GPs in the area in general. Their patient base has grown immensely with no extra surgeries being built, so next time you get a paper cut, stick a bloody plaster on it instead of demanding a docs appointment so real emergencies can be treated.

James Frost

2 months ago

Review

My wife and I finally gave up with this doctors and so have registered elsewhere. There is a raft of problems with this place. The reception staff seem to take it as a personal failure if you’re given an appointment. On several occasions my wife has tried to get an appointment after describing her symptoms and was met with nothing but “we’re booked for 3 weeks”. Even though her symptoms were serious and subsequently turned out to be a brain tumour that was causing seizures there was little done as they deemed it a “non-emergency”. Subsequently we had to call an ambulance and the paramedics even said that it was bad my wife had not been flagged as an emergency, as her symptoms would definitely flag as potentially a stroke if not a seizure. We did raise these issues several times with the doctors but didn’t get much dealt with, we even had to chase a formal complaint 3 weeks after we made it as they weren’t following their own complaints procedure. My wife has been waiting for a care plan for her seizures since December 2018, and as I write this in late April 2019 she still hasn’t received it. Hopefully our next doctors will be able to sort that.

G W

4 months ago

Review

Extremely rude receptionists! I have been with this surgery for over 6 years and every time I am shocked at how rude they are. When you are poorly the last thing you expect is to deal with rude receptionists.... especially when you are the customer! Will be moving surgeries due to this! Disgusting the way they talk to patients!