O2 Shop Salisbury salisbury

Staff are friendly and knowledgeable (otherwise I'd done 3 stars), but I find it unacceptable that I wanted to buy the most expensive model (S20 Ultra) at £1200 and yet they didn't have anything to show me, no dummy model and not even an equivalent Note 10 model I could feel in my hand to confirm it's the right size for me. A few doors down, THREE not only had a dummy model, but the staff willingly let me try a note10 for size. Therefore, Salisbury O2 lost a sale. I understand phones get stolen which was the excuse - but I'm not spending £1200 without getting the chance to feel one in my pocket. All other shops (CarPhoneWarehouse, Voda etc) all had models you could see. So this problem seems exclusive to the shop, I won't bother trying to buy from them again.

Great service and polite staff to help you with any problem

Staff are always helpful and solve problems. Would recommend.

Such knowledgeable, friendly staff. We visited the store to look at new phones yesterday & spoke to several of the team, especially Jack. He was very knowledgeable, friendly & courteous.

Exelent service

Been with o2 for years, always have a great service. Upgraded my phone last week and was served with a smile thanks

Went in today, only 2 staff, 1 member on the front and 1 to serve customers !? I look over he is free, the guy on the front says I will txt you when he is free !? Ok can I have a time ? I dont know he says cant give a time !? Why the need for this person on the front !? Surely both can serve customers !? This is the only shop doing this, before Covid is used as an excuse, havnt got hours to spare and able to bend around O2, poor customer service

Got a new phone last Saturday and I have to say the man that served us was so helpful and really friendly! So good both me and my partner both got new phones the same day!

Helped my son with his new mobile. Not enough staff or seated areas, no waiting system during busy times are my gripes.

Great service. Friendly, helpful, knowledgeable staff who listened to my needs and set me up with the right phone on the right tariff. They even set the phine up for me swiftly in store. Very happy.