Nuffield Health Glasgow Hospital glasgow

I have just had my second and final procedure at Nuffield Health,and I cannot praise highly enough the service I received,from reception to the nursing staff. I would particularly like to single out my surgeon Dr.Paul Cauchi who from my consultation to both operations put me completely at ease,and thanks to his skill l now have perfect vision. I would have no hesitation in recommending this totally professional establishment to anyone. Thank you.

My friend was in for a knee operation I visited the place was brilliant staff were out of this world if I could give you 10 stars I would.

great staff, always there for you.

Unprofessional. Twice they offered treatment which they don't do and 1/2 times they took hundreds of pounds and wasted 2 months of my time, then initially refused to refund the money. Last year they told me they were able to perform a procedure which they did not have a licence to do, they took money off me and I took time off work and lost money. it was extremely stressful and time consuming. I specifically went to one of their open nights and they confirmed yes they do this kind of procedure/treatment and gave me a price for it. so I went ahead and spent hundreds for no treatment to take place. they only offered appointment times during the day ( not after work). Consultants were either on holiday or fully booked. They told me downright lies at times ( don't want to go into details but they gave misleading information and wrong test results) they kept getting my name wrong got me mixed up with another patient and medical history had to be repeated SO many times. After spending hundreds of pounds they turned round and went oh, we can't legally do this treatment ( not just for me but for anyone) we don't hold a licence- oops. the manager of the department personally insulted me because of my age. So did the consultant. The consultant was very difficult to understand. she had a strong accent and purposely used medical terms for things I had not heard of without explaining what they meant, including abbreviations. its better to explain in layman's terms where possible- which she totally could have in this case. After writing to the CEO I got all of my money back and went elsewhere- but they wasted so much of my time. Like some other people have said, I got conflicting test results information and I had to chase them so many times to get results for tests i'd paid near to £200 for. I had to have the results repeated at a different hospital. I thought after this terrible experience that it was down to a few badly trained /misinformed people/ people in the wrong job. I went to a completely different department looking for a completely different treatment. They told me they could do it and gave me consultation prices ( but not the treatment prices like i'd asked for) then when I phoned to book an appointment the guy on reception says they don't offer the treatment at all and advises I go to a specific clinic ( which had bad reviews?) elsewhere.

Check your bank statements!! I booked an apt on the 10th April 2019 for the 19th and had to cancel it with 48 hours of booking it and I have been charged £200 for it! Will be taking it up with the Business Office in the morning.

Hillary Collins, not only berates patients, but also her colleagues. She'd be more suited to an Aldi checkout than a private hospital reception. If you're reading this and have spoken to a passive aggressive receptionist who made you feel like you were a burden... It was likely Hillary. Why management don't take action is beyond me. I've personally witnessed her verbally abuse young nurses and patients.

Had 2 knee replacements here. Itsxa small but very clean hospital. Lovely helpful staff. Rooms are excellent and well laid out with en suite and TV. Food is good too

Didn't actually manage to attend the hospital as they don't do the scan I had asked for - but I had asked this in my initial email before getting my GP to refer me so they were completely aware what I needed. I didn't hear anything from the Nuffield for 2-3 weeks after referral. Basically just a complete lack of communication and waste of my time when I am desperate to get help sooner rather than later. Now I have to start the process all over somewhere else.

Had a knee replacement done and the staff and Doctor everyone that works there is so nice and helpful , the rooms are so clean, the food is excellent,,

Incredibly fast and responsive service with polite knowledgeable staff. What I particularly liked was that everyone from the receptionist through to the maintenance staff went out of their way to make you feel welcome. That may not sound like much but when you are particularly stressed a little customer service can go a long way