Molly Browns – Prom, Evening & Occasion Wear York york

It's not often I write google reviews, but on this occasion I felt that I had to. I had a prom dress appointment with my daughter on Saturday and in all honestly, i don't think I have ever come across a more helpful, polite and genuinely lovely lady. Our appointment was with a lady called Helen - who I believe is the store manager. She could not have been more professional. There was no rushing and we managed to purchase the perfect prom dress with absolutely no drama. It was just such a lovely experience and Helen, as an employee - is worth her weight in gold. if i could rate them higher than a five, i would do! Now, we can't wait to collect the dress. Thank you again!

I bought my mother of the bride dress from this store and found the advice excellent so when a quality evening gown for an important occasion was required for my sons partner this was the place we contacted first. Only going on a picture as the dress had to go to Norway was quite a risk! However the help and advice over the telephone was second to none, all questions were answered confidently and nothing was too much trouble. The dress was perfection and it was only because of the advice and patience from the staff that we were able to find the one! Quality of the dress and fit were fabulous. Thank you so much Molly Browns of York.

Just wanted to thank Andrea for helping us choose the most beautiful prom dress for my daughter,Eleanor,yesterday. Her helpful and honest support helped us make our trip to York successful beyond expectation. Overwhelmingly positive. Thank you.

Absolutely amazing experience. Hayley (fitting consultant) was super friendly and completely knows her stuff. Incredible range of colours and styles, absolutely love the dress and bag I bought. Definitely recommend going here, Hayley was an absolute life saver.

In response to the shops comment on a previous review: ---------------------- I was not at the original appointment ,which was my friend Sue and her friend who was the mother of the bride. So, it was my first visit to your shop. I arrived, as I always do, with an open mind,although I was aware of the previous circumstances. I find your response, which in my opinion with the level of complaint should have been dealt with immediately, it is simply not good enough not to not do so, and your reply is seriously inadequate. Regardless of the rights of a retailer which I, in my profession, am probably more familiar than you are, you have dealt with this complaint badly. I suggest, in addition to your wall mounted policy document, which frankly you need binoculars to see, you have a small notice on your desk to the effect of No Cash Refunds. Also, it is of no relevance how many assistants served us on that day, I would imagine one should have managed, it was extremely intimidating. In my opinion you should have a short cash return policy. Having been a mother of the bride myself, it can be a stressful and highly vulnerable time as a major female figure, women can feel unconfident (Again this is a point you should be aware and sympathetic with) and to be unable to take something home and try once again would certainly make me cautious of buying from you. As regards your service I live in Edinburgh and shop on the high street, independent shops and designer shops. I have never encountered such a rude and unfriendly assistant, it is very rare that I have left a shop feeling so angry. It was not a pleasant shopping experience, and I know that my friend had no desire to use your shop again had she not been in possession of a credit note. I also very much doubt judging by what I saw that the customer was offered the opportunity of ordering a dress in a different colour or any of your other excuses. I suggest that you need to seriously look at staff training and policies and, with the utmost respect, I would suggest you need to spend more time in your shops yourself before you lose more customers.

With restrictions changing so many time's, my daughters wedding date changed 4 times. Eventually we got a date that was going to happen. I had been searching online for months. Molly Browns in York has an amazing website which is easy to use and one of the only ones to offer delivery at this time. I ordered my beautiful outfit which arrived fast and packaged beautifully. I am a plus size lady and was amazed this outfit fit and looked so good. I cannot recommend Molly Browns in York enough. It will be the only place I go and in person next time I need a Mother of the Bride outfit. Thank you for making me look and feel so good on our special day.

Absolutely loved our entire experience. Truly a five star company with helpful staff and high quality products. My mum and I enjoyed shopping for my prom dress so much and actually forgot to book an appointment, however the staff were more than happy to help us even though we must have been a mild nuisance! The dresses I tried were all beautiful. The two staff who helped us (at different times) both were super encouraging and helped us choose my perfect dress. A massive thank you from both of us for making our experience very relaxing and not stressful and a day we’ll always remember.

Lovely shop and the young lady that look afer us was Brilliant. My Granddaughter was over the moon with with her beautiful Prom dress, Thank you so much

My wife D wanted an outfit for our Son’s wedding and Dawn was simply superb. Do found the perfect outfit and can’t wait for the wedding. Dawn was amazing with her advice on accessories. I thought we would be in there for hours but D was sorted in no time at all. Thank you Dawn. Highly recommended.

Thank You Lucy! Really helped me choose the right John Charles dress by sending me photos to assist me with my long distance purchase. Suggested the matching hat which I was looking for. Many Thanks again.