LUSH Northampton – Northampton

All staff on shift were lovely, welcoming and more than welcoming to help me find what I need. Holly stood out as she went above and beyond in assisting me in finding a birthday present - she even offered me free samples to try. Excellent service.

Customer service was OUTSTANDING when i visited Lush yesterday. I went in hoping to get my hands on the mango bath oil, but they didn't have any. the shop assistant (sorry i dont know your name, I just know you were looking forward to drinking something cold in the sun after 5pm 😂) went above and beyond to find the perfect alternatives. Thank you, your hard work doesn't go unnoticed.

So I went in today to find something for my mother, and a lady helped me (should’ve asked for her name but she had purple eyeshadow on). She was amazing, she knows her products and helped me picked something for my mother who has been having a rough time and even wrote a note to her. I hope this gets passed on to her and I want her to know that she completely brightened my day, today it was the 17th anniversary of my brothers death and she genuinely made my day that little bit better. Lush, you’ve got yourself a good’un!

Had a really nice lady assist me,gave me sample of hair shampoo's to try before I brought,was so helpful.

Very pushy and horrific customer service. Openly rude and intimidating for neurodiverse or anxious people who then feel unwelcome. Would not reccomend due to this alone.