Lloyds Bank bath

Mixed service on the counter. One person helped in understanding how to close and manage various accounts for moving abroad whilst another person turned his nose up at the simple request to have change counted and deposited in an account. Imagine, asking someone to count and deposit money into a bank account?!! I wouldn't have thought it was such a strange request.

I have found difficult to say anything good about banks...however the dreadful greedy excessive behavior of the executives of banks is not reflected in the ordinary people who work in the branch..and i received an Excellent service just as a bank should be...Clare Hassan particularly was a credit to the bank...why cant other banks be like this

After frustrating, futile phone calls to Lloyds Bank International I walked into Lloyds Bank Milson Street and had the good fortune to have been served by Jon Simpkins. Problem resolved - fantastic service.

We had an issue accessing some information online, and a helpful member of staff on the front desk (Lindsey) in Bath, took this on and investigated for us with I.T., and whilst it was a technical fault that could not be solved immediately, Lindsey updated us the very next day. Better than some banks I have been to, who would have simply said they didn't know how to solve it etc...

Terrible services. These lazy mean people just want to rip off your money. They can't even be arsed to change a 10 bob note for 50p. ANY other branch, bank or post office provide this service for all time for their customers. Also when the new tenner is out, HSBC, Natwest and all other bank give new notes to costumers any amount ON DEMAND. Only lloyds says "oh we can only give you whatever it is from the machine". F**k off! Will definitely switch bank.

Fantastic service.

I’m very happy with them they are very quick on service and very friendly too

I wouldn't even give this a star. Lloyds Bank personally phoned me to go to branch and remove an indicator from my account and update the address. I said to them no because they'll want me to call you up or go online, even though you're telling me to go to branch to do it. This has happened countless times before now, even with logged complaints from myself. I've done as they've asked, and guess what.. they want me to phone up or go online. The bank manager comes over and rudely starts speaking to me in a horrible tone of voice because of social distancing, even though I'm following the makers in branch, never a please, excuse me just "step back, that's close enough don't you think". He did this 3 times, even though I leaned forward to reiterate the address, didn't step forward just leaning and still aware of the social distancing policy. I've since logged another complaint with the advisors over the phone and they apologised for what happened 'again' in branch. Lloyds, how are you going backwards? Your call centres are more helpful than face to face interaction... I advise your bonuses to be spent on customer relation courses and this be mandatory for all branches.