Good points , handy for zoo , free car park, good buses link to city and staff lovely Bad points - too many to list , a sample Worst ones Had 20 rooms booked as we got married at zoo On check out over half had items on bill they didn't have Weekdays it was full of workmen who only seemed to know 2 words , F and C !! Was almost funny First time ever I've preferred badly behaved kids as fellow guests at weekend to adults in week Rooms well dated , our upgraded one was just slightly better , the executive rooms aren't worth extra , they are just decorated version of standard room with a robe ( yes 1 to share ) Drinks expensive , now on honeymoon in massively better hotel and a pint is £1.75 less Food distinctly average , think my steak on Friday was a leftover shoe sole Centre lift door wouldn't open numerous times , reported but nothing done Have a list of 14 issues for the manager , it's a dump !!! Stay here if going to zoo but I cant honestly see any other reason for stopping here UPDATE lovely email from the manager covering my complaint and partial refund obtained which I'm more than happy with The staff make this place