billal ghafoor

in the last week

Review

Booked a spa package for my wifes birthday on the phone was told they are not honouring the groupon deal as they've asked for it to be taken down. I was offered the same package with an added massage for an extra cost but all we got was steam room access and a therapist bathing us with the bubbles and exfoliating scrub and hair wash. When we questioned the massage the manager/owner got rude so we just said forget it. Self service tea out of a flask and old uncovered turkish delight in a not so relaxing room with a bench and cusions on the floor. Only giving 2 stars for decor in the therapy rooms and therapist. If your incapable of bathing yourself get the turkish/ morrocan package.

Rebecca Wilson-Kane

10 months ago

Review

My first experience of a Turkish/Moroccan spa and I can confidently say that I will be going again. I enjoyed the full body exfoliation and the clay mask. The steam room was really hot... Which I had to keep taking breaks but that is a personal thing and the staff are more than happy to turn it down. The head massage and hair wash was lovely. The staff were really friendly... And we finished with a Moroccan tea. The only thing that I guess could be a little bit better are changing facilities as it is really small but does not take away from the experience. We also managed to get a parking spot directly outside.

Gurvindar Singh

11 months ago

Review

This was a very disappointing experience. Booked through Groupon at a reasonable price. When I called to book this I asked to make sure that we both could have the treatment together as it was for our anniversary. When we arrived we were greeted by a lady who spoke very little English. So she was not able to explain what the procedure was. There was no form of consultation. We were asked to fill out a form regarding our health which was self explanatory. Then we were directed to a room to get changed. Room was small and not very clean, no hooks to hang towels or other items. The lady then came to us and we were told to take a seat. We had water thrown on us and then black soap applied. We were then asked to go sit in the same room. We were called 1 at a time to have our massage and body scrub. This was meant to be done together. It was only at this point that we were told that the other masseuse was not able to come in today and that we had to have separate treatments. This was all done and then we got changed again and then told we could sit in the 'relaxation' room. There was no door on this room. It was quite cold and you could hear the staff talking very loudly on the phone. This was far from relaxing. I called the following day to speak to someone regarding this experience and the manager, Sara didn't care that we had a bad experience. The massage was good but the staff are very rude and not welcoming. I wouldn't recommend this place.

E. E

a month ago

Review

Could you share with us where to purchase the kessa glove please pending when you reopen?

Ingrid Marsh

8 months ago

Review

I'm here right now sipping lovingly on my warm fresh mint and green herbal tea, In the background are the gentle waves of Turkish grooves and I'm eating far too many of the irresistible Turkish delights. This is post my five treatments with the lovely Pana. This is my first time having a Hamman experience. Crikey, it was lush. Just what I needed.