I've been over an year going to Cranley Clinic for IPL procedures, laser hair removal and botox inje
I've been over an year going to Cranley Clinic for IPL procedures, laser hair removal and botox injections. However they've lost me as a client today! I am so disappointed of their Customer service especially Philip and Linda who are manager level at the clinic. Their attitude over the phone and management to my case was shame as Customer service provided. I've called 2 days in a row to find out why I've received an invoice posted at home for a charge of 400 pounds for not attending my appointment which was dated 19/06/2019 and my NOT attended appointment was on 01/07/2019. So clearly they knew and charged me in advance Usually their clinic sends always SMS and Email reminders prior to the appointments as most of the companies do everywhere nowadays. This time I didn't receive any and didn't remember when it was because I've booked awhile ago.When I've explained the case to Philip he said to me he will check and get someone back to me. No one called me yesterday so I had to call back today again and explain again to a member of their staff because no one knew about it at the first place. As well the admin staff told me that they had technical issues. So again I've been told that someone will get back to me. Linda called me 2 hours later and I had to explain my situation again. She told me that they send SMS and Email reminders as a Courtesy but they are not obliged to do that. And I've told her I am relying on these reminders because I didn't put the appointment in my calender. And she laughed at me and told me that she does put hers. That was super unprofessional! I've told her as well why the dates in the invoice are done prior of the date of the appointment? That means you already knew that I am going to be charged for not attending the appointment. She said that it was mistake from their side. As well that I am circling around again and she will hang up the phone. I've told her that's how you are dealing with customer complains by hanging up the phone. I've said to her you've lost me as a customer today. That was super rude way of dealing with my case. Absolutely disappointed. I've spent over 5 000 pounds for procedures at the clinic. I didn't had any follow up with Dr. Nick Lowe after my last IPL which was supposed to happen. So basically I've seen him once when he done the first time initial check appointment. And on top of that as Customer service from their administrative staff was super unprofessional and poor behaviour. I wouldn't recommend ever their clinic to no one. No one cares about you as a customer. Only they care how to charge you more.