Dr. Nick Lowe Dermatology located at 106 Harley St, Marylebone, London W1G 7JE, UK Book an appointment or need answers to a question, please feel free to contact us by phone 020 7499 3223

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Need to know more about this business, please call us during business hours or visit our website and can get more information – of Dr. Nick Lowe Dermatology by http://www.drnicklowe.com/

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Note: Data fetched from Google is temporarily stored and can change on latest API request every month. Dr. Nick Lowe Dermatology london

Google Review

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Rosi Vasileva

1 Google Rating

I've been over an year going to Cranley Clinic for IPL procedures, laser hair removal and botox inje

1/ 5

I've been over an year going to Cranley Clinic for IPL procedures, laser hair removal and botox injections. However they've lost me as a client today! I am so disappointed of their Customer service especially Philip and Linda who are manager level at the clinic. Their attitude over the phone and management to my case was shame as Customer service provided. I've called 2 days in a row to find out why I've received an invoice posted at home for a charge of 400 pounds for not attending my appointment which was dated 19/06/2019 and my NOT attended appointment was on 01/07/2019. So clearly they knew and charged me in advance Usually their clinic sends always SMS and Email reminders prior to the appointments as most of the companies do everywhere nowadays. This time I didn't receive any and didn't remember when it was because I've booked awhile ago.When I've explained the case to Philip he said to me he will check and get someone back to me. No one called me yesterday so I had to call back today again and explain again to a member of their staff because no one knew about it at the first place. As well the admin staff told me that they had technical issues. So again I've been told that someone will get back to me. Linda called me 2 hours later and I had to explain my situation again. She told me that they send SMS and Email reminders as a Courtesy but they are not obliged to do that. And I've told her I am relying on these reminders because I didn't put the appointment in my calender. And she laughed at me and told me that she does put hers. That was super unprofessional! I've told her as well why the dates in the invoice are done prior of the date of the appointment? That means you already knew that I am going to be charged for not attending the appointment. She said that it was mistake from their side. As well that I am circling around again and she will hang up the phone. I've told her that's how you are dealing with customer complains by hanging up the phone. I've said to her you've lost me as a customer today. That was super rude way of dealing with my case. Absolutely disappointed. I've spent over 5 000 pounds for procedures at the clinic. I didn't had any follow up with Dr. Nick Lowe after my last IPL which was supposed to happen. So basically I've seen him once when he done the first time initial check appointment. And on top of that as Customer service from their administrative staff was super unprofessional and poor behaviour. I wouldn't recommend ever their clinic to no one. No one cares about you as a customer. Only they care how to charge you more.

Emily Robinson

5 Google Rating

Dr Nick Lowe completely transformed my skin, it was visibly clearer within months and my skin is bet

5/ 5

Dr Nick Lowe completely transformed my skin, it was visibly clearer within months and my skin is better than it has ever been! The customer service from Davinia and Dr Nick Lowe was excellent.

Sally Wong

5 Google Rating

I had the Lowe Glow recently and I was very happy with the treatment. Bushra was the nurse who did

5/ 5

I had the Lowe Glow recently and I was very happy with the treatment. Bushra was the nurse who did the treatment. She was professional, knowledgeable and very polite. The treatment was amazing and I actually had the Glow on my face for more than 2 weeks. My skin was super soft, plumped up and clear too. I will have the treatment and recommend it.

Yasmin W

1 Google Rating

I agree with the review below about the unhelpful and borderline rude receptionist. I was away from

1/ 5

I agree with the review below about the unhelpful and borderline rude receptionist. I was away from the UK and my return flight was cancelled so I called to reschedule my appointment. I was told there was absolutely no way they could do this and I’d lose out on the £150 I paid to secure the appointment. She offered to book me another appointment for another £150- completely insane. Awful customer service. If I do end up able to make my appointment I’m only going because I have already paid for it. There is no way I will be going back after this. Terrible first impression.

Abbie Owens

5 Google Rating

I had a wonderful experience at the Cranley Clinic. Dr Lowe and his team are extremely friendly and

5/ 5

I had a wonderful experience at the Cranley Clinic. Dr Lowe and his team are extremely friendly and professional. I was so pleased with the results of my treatment and will definitely be visiting again. Would recommend.

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  • Monday09:00 AM - 06:00 PM
  • Tuesday09:00 AM - 08:00 PM
  • Wednesday09:00 AM - 08:00 PM
  • Thursday09:00 AM - 08:00 PM
  • Friday09:00 AM - 06:00 PM
  • Saturday09:00 AM - 03:00 PM

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