Dormers Wells Leisure Centre london

Appalling customer service. Staff members are extremely rude and have 0 knowledge of etiquette when speaking to customers and addressing their concerns. I was out of town and needed to cancel my membership as I could not pay for the month of December. They told me to cancel through direct debit yet still charged me and failed to tell me that I'd still be charged for December and are refusing a refund.They should invest some money into social skills training for their staff. Actually, thinking about it... no amount of money will make them improve.

I love dormers wells leisure because it has more of a sentimental value to me. As I used to come hear as a kid with school swimming. And with family to. That was in 1992. I'm 35 now in 2018 and still love the simplicity of it. Its has everything except sauna steam room.

Place could probably do with a lick of paint but given the cost of membership, I'm more than happy with my membership. Good choice of equipment which is well maintained. Friendly and helpful staff. Would def. recommend.

Decent gym. A little bit smaller than I'm used to and changing rooms are a little dated but still not bad.

The worst reception staff and even they they don't know how to setup membership

I visited with my kids yesterday for swimming and after reading reviews here i was not expecting much of this place but to my surprise it was a very good experience pool and changing area was clean and staff was very helpful and friendly we didn't know that the swimming caps was compulsory although they have mentioned that everywhere on their social media and website so we purchased from reception which r very reasonably priced £2.50 each me and kids had fun a day well spent

Had a really bad experience with a rude and stuck up reception staff named Kamaljeet at Dormers well lane. We didn't bring along with us swimming caps as we were unaware and were not told to carry a swimming cap and got a shocker when told we had to purchase a cap for £8 each since we booked as a family had to shell out £32 by this women who wouldn't make an effort to be courteous like the other staff at the facility who were so helpful. On our previous initial visit we were given free caps by the staff near the pool and weren't aware we had to carry our own caps. I even requested her if this time she could make some temporary arrangement and would definitely purchase my personal one on my next visit. My request fell on deaf ears,she was reluctant,a real stuck up woman! I feel absolutely disgusted with her attitude she was presenting. She didn't even budge and even lied that they had run out of spare caps to provide, I confirmed with another staff at the site who informed me they did have spare caps and witnessed them distributing the caps to the people around in need of it. She even gave me a statement that her job is to make sales at the facility. Well I did speak to the manager and he's was shocked to hear about his staff behaviour. This ordeal faced with this women does give bad name to Dormers well lane.

This leisure centre swimming pool services is worst , please never visit again, Google need to make 0 star 🌟 why I am giving 1 star they don't deserve. This is the expensive swimming around West London, for 50 minutes they charge £4.65 , their locker accept old £1 coin or token ,there is no any clear instruction, my new coin was stock and I spend half an hour ,I just swim for 20 minutes and paid £4.65. Lifeguard and manager are walking with their shoes 👞without cover ,this is hygiene issues, one more big thing they use bucket 🪣 and straight deep in swimming pool to get water to clean their toilets and changing room while customersare swimming,totally unacceptable, Ealing Council needs to shut this swimming pool service , they are not here for public service they wants to make money . Worst customer service, Lifeguard and manager both arguing with the customers . Please don't use this leisure swimming services.

My first day back to a gym and what an awful experience. The first point of contact isn’t friendly in actual fact I should know my own way around. You change in the swimming pool area, the floors looks walked over in outer footwear. The pools just look so not cared for. We are in a pandemic you’d think cleanliness is a high priority. Staff are not helpful. Oh god the changing rooms, lady’s toilets and showers…I don’t feel they have been cleaned at all. I don’t think Heath and safety regulations are being followed here. At least not in the swimming facilities. I came home feeling ill. Wouldn’t recommend at least not in the current conditions.

Place needs refurbishment. Changing rooms tired and not very clean. Gym resistance equipment outdated. Staff unfriendly and never seen in the gym so no one to give any assistance. When reopened, their booking system claimed that maximum stay was 50 minutes so that the gym could be cleaned every hour. This never happened. Saw no covid precautions at all. Users stayed as long as they wanted and I never saw anyone cleaning the equipment or people leaving after 50 mins to allow cleaning. Terrible and very dangerous but shows their level of disregard for their customers. They did provide bacterial spray but no one used it apart from me. I was the only one wiping down equipment before and after using it. I stopped going for fear of catching covid due to the lack of cleaning or any precautions. Get some modern resistance equipment and more staff and make some attempt, any at all, to be covid safe.