County Oak Medical Centre brighton

I have been a patient At warmdene surgery for years. Never had a better Drs surgery. Drs are friendly, as are the nurses and other staff.

Very handy and chemist very helful

I tried to be polite and approachable, however being judged immediately by the way I look and what I was after is extremely unprofessional. I imagined the pharmacy staff to be trained in this area but apparently not. I felt embarrassed and like I was in the way the entire time. Please think outside the box and think about your body language and tone of voice. This is why I hate going there. That and the extremely long wait for the judgemental doctors.

There are two separate surgeries in this place. I go to the “warmdene” one. Apart from one lady doctor there, I have had wrong diagnosis after another, I have been put on tablets for up to 10 years and never once had a check up, and u practically have to threaten them to get referred to specialists!! After 20 yrs with them, I am leaving!!

Every time ive called up the rude woman has been unhelpful and mocking when ive asked a question. When I always try to be polite to everyone I talk to in that capacity. They also never sent my referral for a very important op. I had to call up and chase round. Calling for an appointment this morning with that woman answering is the last straw im changing doctors. No one wants to feel this way after trying to call the doctors.

While I appreciate that the pandemic has caused innumerable problems, for the last 15 mnths it has been a nightmare to get through to this surgery via the telephone. The wait time has averaged out at over 20 mins & one occasion, having reached my turn to be answered, I waited a further 12 mins but nobody answered the phone. After 5 attempts on various days of trying to get through, my call was answered. I explained my consultant had requested a stool test be done. The receptionist stated categorically that it was not the doctors job & the consultant should do it. I advised the consultant had written to the doctor, stating which specific test was to be done & that I needed to collect the appropriate kit from my GP surgery. The receptionist then replied that the computer systems were offline that day & she terminated the phone call!!!

I was a patient at this surgery for a while. Dr Rogers is one of the best doctors I've had, listens to your concerns and acts on them. Dr Khan was also good when I had an appointment with him. Some of the other doctors not so good, but believe some of them have now left Can't think of any complaints to be honest