British Shoe Company salisbury

I ordered a pair of Tricker's online. These guys had the best price out there. I waited about a week from order to having them on my feet. Well packaged and arrived in perfect condition. Will absolutely be returning to these guys for future orders. Cheers!

I would give 0 stars if it were an option. I visited this store on Thursday with my husband. He normally wears a satchel however a rucksack caught my eye. After 10 minutes of trying to make a decision and agreeing it was a gorgeous rucksack but was perhaps not for him we left the store. I snuck back in and bought the rucksack as a gift. Today he decided that whilst it was lovely he didn't feel it suited him and went back into store for a refund. The same gentleman served him (knowing that when I bought the bag my husband wasn't 100% sure) and told him they do not accept refunds. I am utterly gobsmacked that knowing my husband wasn't 100% he didn't care to mention this before I bought the bag. Which by the way cost £135. My husband was told that it says on the receipt that no refunds will be issued unless the bag is faulty. My question is how in God's name is that acceptable to let your customers know this AFTER they have bought in store by printing it on the receipt. Awful customer service and we will never buy here again. A word of advice, find the identical item online as you can return your items within 14 days. Isn't it a wonder the high street is dying!

Excellent range of shoes and bags, worth a visit just for the smell of the leather.

Friendly and helpful staff. Great selection of proper, good quality leather shoes Some good ladies boots, but a small selection

If you want to visit this place, don't. I drove 2 hours to get to Salisbury. To find its close. Website states it open at 10am on Sunday. Stood outside for a hour and nothing. I need to collect my shoes. This is pathetic.

Bought some shoes online and they were delivered promptly. They look fantastic and communication was great. I’ll be ordering some more over Christmas!

Have a number of shoes from this shop, complimentllary shoe shine makes me remember what high street retail should be like.

As much as I want to praise the guys from the company for their help and great communication I am utterly disappointed of the overall experience. Ordered one of my most desired boots for my birthday only to be told they don’t have them in stock. Waited for 6 weeks and been told it will be another 4-6 weeks. Now if you don’t have stock you don’t advertise it and collect the money for the order...

The best shoe store in the south west! Excellent selection of shoes and the gentleman in store has been very helpful and certainly knows a lot about shoes! I'm now a proud owner of 4 pairs and will certainly be buying more in the new year. Couldn't recommend this shop enough.

Great choice of premium quality of shoes. Extremely knowledgeable and helpful staff.