Keighley Walker

a month ago

Review

I sat in the waiting area and watched a lady receptionist have a facetime conversation she had people waiting and didn't even notice. I said excuse me to my child who I was talking to she thought I was talking to her and quickly dropped her phone in her bag.

Maddy Newton

a month ago

Review

Lovely building. Excellent parking. Receptionist very rude. Dont sit at reception booth and then when I approach say in a rude (snotty) attitude "Erm I'm busy!" Wow. Rude.

CEFA ANTONY

3 months ago

Review

No appointment,rude receptionist, they think that they own this place, Dr.fatima is very kind and sincere

Ahmed Janune

2 months ago

Review

Avoid this surgery their appointment seystem is terrible they tell you to call 8am or 1 pm for an appointment but their telephone line is always busy i dont know who gets through it . What is the point of having a GP if you can't get an appointment with them specially when you have small children i am going to change my surgery.

Vijay Vadgama

10 months ago

Review

This is probably the worst admin service I've received. I called in for my other half as she has a very high fever which needs medical attention. We were told (by 111) to contact the hub which wasn't live until 6.30pm. After calling Brandon street, the admin rudely answered the phone and raised her voice when she simply could've said the hub opens at 6.30. Not to mention she didn't say bye. I'd rather the doctors at this surgery not get bad feedback, as it's the admin team which is letting the service down. Further training is definitely required before putting them directly on the phones. Hopefully I get the chance to escalate this issue past the surgery.