Claire Leathley

in the last week

Review

Amazing customer service! I've never hired a car before and didn't know what to do or how it worked. Claire and the team couldn't do enough to help, from advising us on which car would be best, to how to drop off on a Sunday. Thomas in the delivery dept was so helpful, friendly and knowledgeable. The Autohorn team are just the best, will definitely be back. Thank you!

Phil Smith

in the last week

Review

A great place to lease a car. Competitive prices and friendly staff make a great combination. A company I had never heard of before using them, I would certainly recommend giving them a call for a quote and you may be surprised. Thanks to Jordan for your help.

grime London crime unseen the London blog

4 weeks ago

Review

this place is just here to steal people's money after delivery driver comes signs of vehicles lies and said interior dirty when literally come out of the car wash 10mins before collected still stating dirty. also when you want to swap your vehicle after spending over 8k with them they tell you you can't if you missed a payment date by 2 days and have to stay in the car your in this is fraud and I will be contacting trading standards etc as none of this is stated in contract. this company is a rip off only good a taking money from people and charge you after you have signed the vehicle off to the driver. I'm not liable for any damage caused after driver has collected and I signed off this is against the law to then take more money out my account.

David Kemp

4 weeks ago

Review

RESPONSE FROM AUTOHORN Following my first negative review I have to say that I received a quick response from the Fleet Manager at Autohorn who dealt with my complaint promptly, and in a professional manner immediately arranging the refund whilst a review of their process is carried out. Whilst my initial experience was very poor I have to give the company credit for quickly dealing with it once it had come to the attention of senior management. No star rating if I could.Just terrible service from this Company. I wanted a short term lease for 2 months. The sales executive was friendly and helpful up until the point she took the order and the money ie first month's lease and setup fee of 210.00 I then got passed to an administrator who was the opposite, uninterested and unhelpful asking for further documentation which was not asked for when I agreed the terms of the lease with the sales executive. They would not let me collect the vehicle on the day agreed without this documentation which it was not possible to provide, and the sales executive knew this at the time of agreement. I wasted a day and a half discussing this issue when the agreement was clear. They were inflexible and ignored the fact that I had a clear agreement in writing from the sales executive on what documentation was required . I had no option but to cancel the lease as they had not kept to their agreement and needed a car on the day agreed for collection. They agreed to refund the cost of the first months lease, but refused to refund the setup fee. I asked to speak to the manager who had approved the agreement I made with the sales executive ,but they refused to give me the name just giving me a generic customer service e mail address. I made a complaint in writing to this address but have received no reply. Clearly just fobbing me off. My advice is to avoid this Company as after they take the order, and the money (without which you cannot get the documentation) they simply do not care and have an arrogant attitude. For a supposedly reputable Company their complaints procedure ( or lack of one) is disgraceful. Witholding a refund when they are clearly at fault is no way for a reputable Company to operate. I wish I had read the reviews on Google and Trustpilot before contacting them as it is clear that my experience is not unusual. I hope this helps others when making a decision on which Company to use for leasing and rental.

Miss Behave

6 months ago

Review

An absolute disgrace. Having used the company previously, I thought it would be a go-to place for my holiday car hire but after today’s experience with Georgina who was completely inflexible, unapproachable and lacking in any customer service skills I will be giving this place a wide berth. On booking I was told that the minibus would be ready before 6pm for pick up. I made one wasted journey around 2pm and again on calling just after 4pm it was not going to be ready until 6pm. I then set off again before 6pm and called to say I would be a few minutes late as it was now peak traffic and the back and forth had me delaying all my other jobs I had to do before driving down to Dover with friends - writing this on my driving break- only to be told by Georgina that I would now incur a £60 surcharge for being late for collection! Poor service provided but quick to extort money unjustly from customers- repeat business lost as will not be using this place