Terry Shepherd

2 months ago

Review

Sat here now, arrived at 0755 today, 25/10/21. Receptionist helpful on arrival. Bar staff welcoming and kind, she went to ask for me if veggie sausages were available. She was informed by the chef/shift manager that there were veggie sausages, but they couldn't be cooked because the lounge was closing at 0900. I asked the chef/shift manager directly, he told me it takes 25 minutes to cook veggie sausages so I couldn't have any. Then told me there are other things I could eat. I don't want to appear ungrateful for the unsolicited dietary tips from the irascible, unwelcoming shift manager - but I'm aware that I'm capable of eating foods other than veggie sausages. I've just overhead another customer having a similar conversation with the same guy. I'm in the Quiet Area but I could hear this guy telling the (helpful) bar staff that they need to be cleaned down by 0900 and if anything isn't done, it's her fault. Wow. One hour and five minutes is not long enough to cook a couple of veggie sausages at the Aspire Lounge so maybe arrive an additional hour earlier for your 9am flight if you're veggie/vegan and want more than mushrooms and beans. If you arrive around 8am be prepared to feel as though the lounge closed an hour ago and you're essentially a nuisance. The lounge itself is comfortable and well-equipped, so it's a shame the management is absolutely dire.

James Taylor

a month ago

Review

Airport was the busiest I've ever seen it. Midday on Friday 26th November. And the lounge is closed. What is the point.

Calum Fleming

a month ago

Review

Another Aspire lounge closed when google and their own website says it will be open.

Kath Henson

4 months ago

Review

I can only rate the customer service I received as unfortunately our Aspire lounge booking was cancelled due to the current Covid situation. However I cannot fault the customer service experience. A very personal and professional approach. Darren from customer services was outstanding and sorted all the cancellation and the many changes of dates we requested. Thank you

Krzysztof R

a month ago

Review

Booked lounge. Arrived and lounge closed second time over two weeks. Website advertising as open 4am-9am. Disgusting. Why you don't update your info on website your lounge is constantly closed. Avoid. Waste of time. Bunch of idiots.