Apple Liverpool liverpool

Really great customer service from Ian. He helped me get a new iPhone privacy screen by replacing it with the one I had which was broken and at an amazing price. I really appreciated his support. He is a real professional and very friendly. Thank you Ian, I wish you all the best :)

Took my daughters phone to a genius bar appointment today wasn't sure what to expect greeted at the front door appointment confirmed and sat down. Couple of minutes later I was greeted by someone who checked the phone an iPhone max xs with a broken back glass I had insurance what a relief. Thinking I was going to go away and come back for a repair I was plesently surprised to just have the phone swapped for a new one I had to pay the upfront cost which I was aware of the insurance company is repaying that money. What impressed me was as long as you have appropriate cover then you have no need to worry about apple repairing your phone totally impressed what a great service.

I got Ben He was amazing sorted me right out Had two phones that were broken in a collision and the guy couldn’t have been more helpful, he was kind he was polite and he was professional about the whole matter. At the end of the day the bill I got was huge but it’s apple what can you expect But I must argue the point of the other reviews here, The team in general are so easy to approach and wonderful to deal with. The venue is clean and stylish The customer service is right at the top of its game. I generally can’t fault them so well done to everyone who’s working. I can see all of them working hard and providing a great service from the hosts to the geniuses to higher up the ranks as well. Thank you for looking after me, so far so good! And let’s wait to see what they say when I get my products back I’m gonna guess it’ll be another 5* review,

First member of staff I spoke to was a joker, on my return to get our iPhone fixed, which would not power up, after a brief diagnostic test the phone was unfixable and it would need replacing. Problem was it wasn’t recently backed up before it died(phone was 4months old so new), we had photos of our young children that were irreplaceable at risk. The fix from Apple sweet fa, can’t be done and there is no support. The size of Apple and they have no way of rescuing people’s photos is a disgrace. Certainly made me question why I’ve been so loyal to Apple all these years, damage done for us and their reputation.

I had an appointment at the Liverpool 1 store today. All I can say is amazing every single member of staff was so polite and helpful. The guy who delt with me was very knowledgeable and sorted my ipad problems in minutes. Very very pleased. Thank you so much.

Came here for a particular item I was picking up for someone else ( not great with technology ) staff were at the door on hand to help, pointing you in the right direction to best suit your needs. That's exactly what happened here for me, very straightforward. The staff were all pleasant, chatty & friendly.

Really busy, but with plenty of staff members o hand I didn't need wait to be seen. They dealt with my issue professionally, doing a same day screen replacement of my phone under its warranty. They gave me a time to collect and the phone was ready more or less to the minute they said.

Up and beyond, the most amazing two gentleman who work there I was he’s last customer but still he was so nice and helpful I bought an iPhone 12 and a case for it too. Such a good service, is all a team work. They didn’t have no appointments available left but still went out there way to help me.

Worlds best customer service as usual, which is why I’ll always buy Apple products from this store. Wasn't a huge fan of being asked to wear a mask since we're no longer required to anywhere else... However respected that they want to keep their staff safe so I went a long with it.

First time I visited it was extremely busy, I asked for assistance, was told to wait, so I waited for half an hour, no assistance but I could see how busy the store was so I just left. Returned on a week day with the intention to simply buy a couple of PC's making sure I was avoiding peak hours. The shop wasn't busy, a lot of staff seemed to be walking around l so I asked to simple buy something and had the exact same experience only this time I was waiting for over 40 minutes. All I wanted to do was walk in and buy something.