Author: jez.thompson10055

Over the last few months I have been pushed off a machine by a member of staff there on two separate occasions. Yes, pushed off. The first time he pushed me away on my shoulder. The second occasion he grabbed my hand and physically moved it off the equipment. On neither occasion did he say anything, ask if it was okay for his client to use the machine, or speak to me in any way. He just used physical contact to force me off. The first time I was shocked to be honest, and just walked away. The second time I was really cross and challenged him directly. He just laughed at me and didn't respond, acknowledge me or apologise in any way. I have submitted a formal complaint, but the local management have been completely uninterested and unsupportive. I have asked for the complaint to be escalated, and weeks later I am waiting for a response. If you want to join a gym where there's a chance you will be physically removed from a machine by a member of staff, and where any complaint you raise will be treated with disdain, complete lack of interest, and lack of support, this is the gym for you. If you don't, please go somewhere else.