Author: dave.bebb38

"Traditional, friendly and always happy to help" - according to their website. Well they might be traditional, if poor quality goods and dreadful service count as traditional! Friendly and always happy to help they most certainly are not. I bought an item here recently which broke after a few weeks and a couple of uses. When I went back to the shop the proprietor, rather than apologising, basically laughed in my face and said it wasn't his responsibility. I told him I would expect the item to be fit for purpose, which it clearly wasn't, and that I should at the very least be able to exchange it. He then told me that he didn't have any in stock but would be willing to give me a refund - if I came back with a receipt. He clearly has little knowledge of Consumer Rights, good customer service or basic good manners. A shame because the other two people who work there are invariably both friendly & helpful, in my experience. I do generally try and shop at local independent shops, rather than the big chains, but I certainly won't be using this store again, unfortunately.