Olympia Leisure Centre – belfast

Booked the 2 hour thermal spa for 2 people recently and when we got there I noticed the steam room or ice room was out of order .I know we didn't pay a fortune but they could have at least warned us half of the spa was was not working .So literally paid 30 pounds for a jacuzzi and sauna .I spoke to a regular customer and he said the steam room has been out of order for a month so it's not like it stopped working overnight .A WORD OF WARNING TO ANYONE THINKING OF BOOKING ...MAKE SURE YOU PHONE AND ASK IF EVERYTHING IS WORKING !

Tried yoga here was absolutely fantastic instructor was brilliant giving variations of beginners and intermediate for each pose, very peaceful is on the top floor. Part of my all inclusive Gll better membership cant wait to avail of what else is on offer. Next stop spa experience! 👍 Having spent few hours over two days to make a booking for the spa, partly due to my phone being broke, was told to come the following day around 2.30! So the girl explained a few things again registered me on the computer in the spa department now 3pm told me then to come come back at 3.45 so sat in my car till then left my two towels, went to spa, my towel was drenched, when I went to get showered asked the girl for another one, No unfortunately we can only give one! I had two with me and left them at my car as the girl stated we provide towels flip flops, would advise to bring your own towels even better a dressing gown in the towel material be handy. Steam room was out of use, ice room is a bowl of ice only, the showers and changing room is about the size of a disabled toilet! In there you have lockers on one side seating on the other & 3 showers were you must keep hitting the button for water as it goes off about every 5-6 seconds no shampoo or conditioner in either. The decor is beautiful, spa I dont know experience yes, definitely one I'm now thankful is now behind me. Cancelling my membership was another story, told I couldn't cancel until I played the £3 no show fee for a class I did not book. Between the spa receptionist and call handler hospitality at its worst!!! 👎👎👎👎👎I have worked in hospitality for twenty years, making life more difficult for a person does not come into it anywhere! I would suggest staff be trained in hospitality they will learn alot. It's all about making things as straightforward for the individual availing of your services I hope everyone who attends this place of business has a better experience than I did.

I was in yesterday for the 1st time and I have to say the staff were so nice and friendly especially Kamilia she was above and beyond helping us to get familiar with the place. Thank you

Staff at the front desk couldn't be more rude and very unprofessional. Her attitude was just awful really unpleasant.

Great place with super staff loved it 🤗