Emersons Green Medical Centre bristol

The practice is a disgrace it's not the staff or doctors they are over worked and need more staff there,but they don't answer the phones you call to make appointment and they are all taken or call back from doctor and that's all full and this is all first thing in the morning when you are told to ring. The system is a joke and is failing patients and putting peoples health at risk. Because of this I am now moving myself and my son from this practice to somewhere where you can be seen or even to talk to a doctor or a nurse. For all new patients I wouldn't join this practice.

My brother Rob had excellent care today. Staff were approachable, helpful and professional. We have never had a problem with this surgery.

I don't normally write reviews but had to warn new patients to avoid it at all costs! They never pick up the phone. I had my tests done on 13th June and was told to call back in a weeks time and I have been trying since then almost everyday of the week so in about two months of calling, I only got lucky once that was a couple of weeks ago and at that point I was told my test results are not back yet (one month after my tests)! I was told to call back in a couple of days AGAIN I've been trying since then and no response. I work long hours so can't really 'pop in' and have to rely on calling. This is probably the worst GP in Bristol if not the UK!

Fairly new to the area and this it the nearest GP I can find. My experience with this surgery is also a terrible one, from rude reception staff to locum doctors who were rude unprofessional and dismissive saying that they could not help me I was wasting their time and then hang up on me. Never be able to get an appointment for months. Reception even told that doctors are no longer seeing patient if it's not in serious conditions. The whole medical center is a joke and I wish I can vote no star here. I would not recommend this surgery and have since changed to another one.

Struggle to ever get through ringing off of my desk phone and my personal mobile phone which i have pictures of ringing for 15minutes on each phone no answer the phone gets cut off. Back chat on call backs. Not happy with the service, nurse practioner Mike Peters and Dr Monica Ghallegher have always been great along with the other practice nurses. other doctors not happy with their approach towards myself or my children. I dont recommend this surgery to anyone moving locally.

Phone appointment to discuss medicine I've been on for years. The Gp in questions why I'm taking them. Obviously didn't bother to look at my records and almost refused the medication. Wow, customer service skills none. No bedside manner. Train your gps to deal with with patients without making them feel ashamed.

Would give 0 stars if I could... just awful. If u have ever sadly experienced any addiction...and are on medications... the receptionist will treat you as if u have some disease... and you are treated completely different .. u are shamed and embarrassed... Absolutely awful place... can't even get a regular appointment for myself or my kids 😒

At the moment as I'm new this is for trying to get through engaged for ages then rings only for someone to pick up phone and put it down again then rang and rang again on line for ages till someone replied it's now getting better it's now Oct 2021 I have been with this surgery 1yr the only person we have seen is the nurse for diabetic bloods and cindy yhe diabetic nurse if you wanna doctor it's always a phone call never a face to face I really wished I could of stayed with kingswood health Centre but I'm out of thier boundry

Website says open until 8pm. Just tried calling at 7.40pm and voice message says surgeries are now closed. Think they need to update their Web page!

I've had issues with the service of this surgery in the past. However, on this occassion, which has driven me to write a bad review is due to the result that I waited an 1hr and 5 mins to get through to reception just for them to send me an invitation to push doctor ("The no.1 online medical consultacy in the country"). I then schedule a same day appointment in the afternoon and started the app 30 mins prior as instructed. The app says if you are waiting longer than 10 minutes, someone will call you. I waited a whole hour and a half in the waiting room, whilst 1st in line for over an hour. I'm now in a long waiting queue (10 minutes in and 15th position in the gueue) just to speak to the surgery reception again as I can't reschedule an appointment on the app. I have to be sent another invitiation from the surgery (probably to be left to stare at a blue screen with a poor drawing of a women at a desk for almost 2 hours again). I've spent the whole working afternoon getting no where to get medical advice. Why do I pay NHS each month for service like this?