Hanham Health Oldland Surgery bath

It's no individuals fault, but this service is ridiculous. There's one person on one telephone trying to do all of the business of two surgeries. No one can phone in, and if you do manage to get through the person on the other end is going to be so tired of people complaining at the all day (while they're trying and manage two surgeries worth of sick people) that their customer service stats will be greatly reduced and you will somehow be left feeling worse just by phoning in.

Very rude receptionist.. Abrupt and sarcastic. Shouldn't be in the job if have no bedside manner. All the receptionists see to do is sit their gossiping about people!. Very unprofessional. Why isn't their practice manager reading these reviews are sorting them out?

Once again poor service from the reception of this surgery, it feels you are a inconvenience every time you walk anywhere near the desk, waited to be seen this afternoon, then someone just walks in, waves, and then you are completely ignored, truly terrible customer service, can't fault the doctors and nurses at this practice as they are fantastic, please please send these colleague's to Hanham Surgery to be shown how to do the job properly, as the receptionists there are superb, they seem to be a lot busier, yet seem to treat people with far better manners.

Service with a sneer, not sure what charm school the receptionists went to. Planning to change surgery. The doctors seem ok

Second time I’ve been here and even though when you check in they say there’s no delay I’m currently 30 mins past appointment time and have been told I have to wait or rebook. The receptionist is rude and this isn’t an isolated incident because the last time I came here it was the same with her. Glad I don’t have to deal with these any more as I’m moving!!!

Had smear test at Oldland this morning. Never an experience to look forward to. However, the nurse, Penny, who carried out the procedure was superb. She explained things to me, providing information on things that I would not thought to ask. Penny was very professional and friendly. I told she is worth her weight in gold!

Phone lines constantly engaged (always diverted to Hanham Surgery > 30 attempts between 09:30 and 10:30 today alone and still trying); and should you decide to enquire at Oldland Surgery door in person your first obstacle will be which receptionist greets you....(Jekyll or Hyde) and then you will be told that they are unable to help and you should ring despite your protest that you can never get through. Oldland residents have ended up with a poor deal following the merger with Hanham Health and service has slowly gone downhill over the years. Perhaps if the proposed development of the Chief Trading Post site happens, the advertised new Surgery will provide Oldland and Bitton patients a better community Surgery, one that many other areas receive and benefit from. TO THE MANAGER...PLEASE NOTE THE POOR REVIEWS AND DO NOT TRY HIDE BEHIND THE COVID PANDEMIC AS AN EXCUSE...TIME TO IMPROVE THINGS. Will things improve? I think I have more chance of laying a golden egg...and I'll have great difficulty to make an appointment to discuss and explain that!

Waited over 1hour and half over appointment time. Absolutely terrible experience

Absolute terrible doctors! I actually suffer with mental health problems and have my prescriptions on a weekly basis which is never at the chemist on a Thursday. and I have to phone up only to be told that you cannot phone up for a prescriptions. I wouldn't recommend this doctor's to anybody let alone people with mental health problems because they just make it 100 times worse I will be changing very soon.