Absolutely shocking, the manager is so rude, I have never been shocked EVER by the experience I got in this shell station, they charged me extra for some confectionery and so I went back in straight away and the colleague understood and was happy to refund me the difference however the manager insisted that I was wrong and he wanted to give me my money back and snatched the chocolates out of my hand but I said like I just want a refund on the difference, he was rude and said don’t ‘waste my time I have work to do’. I’m a manager myself and I said to him let me explain the issue as I just wanted to sort the issue out, he blatantly ignored me and went off, I hope someone from shell see’s this and check the CCTV. This guy is poor for the business and I’m totally put off now. I want this raised, it ruined my whole night! I am never visiting a shell again until I hear some sort of resolution